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Return policy

Our goal is to offer you a great and unique shopping experience. Therefore, we are happy to provide you with an easy and customer-friendly return solution.

Please contact our customer service directly. We are happy to help you!
Contact details: +44 (0) 7479045941 or via mail:

For International shipping the costs for exchanges or refunds where iCredo is not at fault are paid by the customer. When returning the products, please also include the invoice or a copy of the invoice to allow us to accurately process the return. Please include a note stating if you would like a refund or an exchange. In general, the refund will be credited in the same way your payment was made.


To return a new racquet there are two prerequisites:

  • The plastic wrap on the handle hasnot been removed.
  • The racquet has not been played with. The racquet does not have any ball fuzz on the strings or scrapes to the bumper guard.

Where to return or exchange an item: For questions on returns please contact customer service or call +44 (0) 7479045941.
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